Terms and Conditions for Cuevas Helena
By placing a booking with Cuevas Helena, you (the lead guest) and your booking party (guests) agree to the following terms and conditions. During your stay, you agree to abide by these conditions. If you have any questions about booking with us, please contact us before making a booking.
The lead guest must be at least 21 years of age. The maximum number of guests permitted to stay at Cuevas Helena is 6. If the person making the booking is different from the lead guest, the person making the booking may be held responsible for cancellation, non-arrival, and damages as set out herein. Only the lead guest and the named booking party are allowed to use the property and its facilities. Third-party visitors may only access the property with our express permission.
To secure any booking, a deposit of 25% of the total cost is required in advance.
Balance Due: The remaining balance is due one calendar month prior to arrival, payable by credit card, debit card, or bank transfer.
Damages Deposit: A damages deposit of €150 is payable in cash upon arrival. This will be returned at check-out if no damages have occurred.
Payments can be made online via PayPal (including PayPal’s debit/credit card service) as well as by international bank transfer. Any charges raised against us by our banks for accepting payment must be reimbursed by the lead guest within seven (7) days of a request.
Check-in: From 15:00 pm until 22:00 pm on the day of arrival.
Check-out: By 11:00 am on the day of departure.
Late Check-out: If no guests are arriving the same day, a late check-out fee of 50% of the nightly rate applies (check-out by 5 pm).
Hourly Late Check-out: €25 per hour.
Cancellations have a significant impact on us as a small independent business. Our cancellation policy is as follows:
Cancellations made more than 8 weeks (56 days) before the check-in date: 50% refund of the total booking amount.
Cancellations made within 8 weeks of arrival: Non-refundable.
No-shows: Charged the full booking amount.
Date changes or credits: Not offered unless specifically agreed at the time of booking.
In exceptional circumstances—such as serious illness, bereavement, or significant travel disruption—please contact us as soon as possible. While refunds are not guaranteed, we will consider each case individually and may offer partial credit toward a future stay at our discretion. We strongly recommend all guests take out comprehensive travel insurance.
Guests who change dates will incur a €25 admin charge.
We do not charge for name changes.
Failure to Arrive (No Show)
If you fail to arrive for your stay without cancelling, you will remain liable for the entire cost of your stay and agree that the sum due for your entire stay will be paid in full.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. In such cases, we will attempt to offer alternative accommodation. If this is not possible or unacceptable to you, we will refund all monies already paid. Except in exceptional circumstances, our liability would not extend beyond this refund.
Guests accept that WiFi access is provided for general use, such as browsing, email, social media, and light streaming. It is not suited for heavy media streaming, online gaming, or extensive downloads/uploads. Access to illegal activity or use of the network for illegal purposes is prohibited and will be reported to local authorities. Cuevas Helena accepts no liability for WiFi outages or downtime.
We reserve the right to charge the lead guest for any damages caused by any member of the booking party, including breakages, stains, or damage to furniture, fixtures, and fittings. Lost keys will incur a replacement charge of €60 per key.
Any property left behind will be held for a period of 1 calendar month. While we will make every effort to reunite lost property with its owner, we accept no responsibility for lost items.
Swimming Pool
Our swimming pool is open from 1st June to the end of September.
Please note that our pool is not heated. During this period, all our guests are welcome to enjoy the pool and relax in our outdoor area.
Cuevas Helena is a non-smoking environment. Smoking of tobacco products (cigarettes, cigars, pipes, etc.) is not allowed. If smoking occurs inside the property, we reserve the right to charge a €300 specialist cleaning fee. E-cigarettes are permitted.
Free on-site parking is available for guests, who park their vehicles at their own risk. Cuevas Helena is not responsible for any loss or damage to vehicles or property.
Due to the nature of the property, it may not be suitable for those with mobility issues. The grounds include uneven surfaces, which could present challenges for individuals with specific accessibility needs.
We are required to keep a register of guests over the age of 18 who stay with us, including full names, nationality, and/or passport details. This is in accordance with Spanish law. These records are kept for a minimum of 12 months and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
Your personal details are handled in accordance with our Privacy Policy. By booking with us, you consent to the use of your data as outlined in this policy.
